Terms and Conditions

Terms and Conditions2018-08-17T10:14:35+00:00

Our Postal address is
47 High Street,
Knaresborough.
HG5 0HB
If you have any questions please feel free to Email us via our contact page.

Terms and Conditions

All prices shown on this website are in UK Pounds Sterling and are inclusive of VAT. While we make every effort to ensure that orders are dispatched within 24hrs please allow up to 4/5 days for UK delivery. We will be using a combination of Courier Service and Registered post for all orders. All items will require a signature upon receipt and therefore we cannot post to a PO Box. If no – one is available you will need to contact the courier company to make arrangements for an alternative delivery. Cosmic Love Holoistics cannot accept responsibility for deliveries that have not been signed for.
During busy/holiday periods items may take a little longer so your patience would be greatly appreciated.

Shipping Charges

All items within the UK will be charged a scaled rate for postage and packaging.

Payments

Payments can be made by credit/debit card as this is the safest and quickest method – MasterCard and Visa. Cosmic Love Holistics use an encrypted payment gateway to process all transactions. The payment page is hosted by Stripe and secured with a 128-bit encryption. This means we do not see or have access to any of your account. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.

Returns
We want to ensure that our customers are completely satisfied with our products. You are welcome to send back any item for whatever reason. We will be happy to exchange for a different size (where applicable), another item or simply refund your money.
Please make sure that when you return an item you contact us first outlining the reason for the return so we know to expect your item. A returned product is subject to a final inspection before your return is processed. All returns/exchanges must be returned unworn (where applicable) and still with the label attached within 14 days of receipt. Clothing cannot be exchanged/refunded if it has any visible signs of being worn. You will have to pay the postage for the return and for the replacement being sent out. If you are unsure of the fit/measurements of any of the garments please contact us BEFORE you order. We will gladly help you in any way. Please note that the original shipping charge will not be reimbursed upon exchange/refund. We aim to process all exchanges/returns within one week of receipt. Please feel free to email/call us to check on the status of returns/exchanges. For your own protection, please use a shipping method with tracking information. We are not responsible for products damaged or lost in the mail when you ship them back to us.

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